We want you to love your purchase. If you are not completely satisfied, you can return most items within 30 days of delivery for a full refund of the item price.
Return window
You have 30 calendar days from the date your order is delivered to request a return.
Eligible items
- Items must be unused, in their original condition and packaging, with all parts, accessories and manuals included.
- Hot tubs, spas and appliances that have been filled with water, installed, connected to gas or used may only be returned if they are defective.
- Gift cards and items marked as final sale cannot be returned.
How to return an item
- Email contact@vaynest.store or call +1 (206) 633-2207 with your order number and the reason for the return.
- We will reply within one business day with a Return Authorization and the return shipping address.
- Pack the item securely in its original packaging and ship it to the address provided. Please do not send items back without a Return Authorization.
Return shipping costs
- Defective, damaged or incorrect items: return shipping is free — we will send you a prepaid return label or arrange a pickup.
- All other returns (change of mind): the customer is responsible for return shipping costs. For large freight items we can arrange the return pickup and the carrier cost will be deducted from your refund — we will always tell you the amount before the pickup is booked.
- There is no restocking fee.
Refunds
Once we receive and inspect your return, we will email you to confirm. Approved refunds are issued to your original payment method within 5–10 business days. Your bank may need a few extra days to post the credit.
Exchanges
If you would like a different item, return the original for a refund and place a new order.
Damaged or defective on arrival
Please inspect your order on delivery. If anything is damaged, defective or missing, contact us within 48 hours with your order number and photos, and we will send a replacement or issue a full refund at no cost to you.
Contact
VAYNEST · 4000 Aurora Ave N, Seattle, WA 98103, United States · contact@vaynest.store · +1 (206) 633-2207